We're looking for a field service engineer in south italian region to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.
Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.
As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area.
· Member of the regional technical service team
· Maintenance of contracts with clients
· Attend appointments with the client for corrective interventions
· Being responsible of the proper functioning of the installed base in its assigned geographic area
· Maintenance of contracts with clients
· Attend appointments with the client for corrective interventions
· Being responsible of the proper functioning of the installed base in its assigned geographic area
Field Service Engineer - South (f/m/x)
In this role you will:
Provide added value
· Carry out installations and guarantees
· Execute corrective technical actions
· Carry out repair actions and maintenance visits
· Report data regarding the quality situation of the installations from the field of work to the head office
· Maintain the quality of installations & detects errors.
· Keep physicians informed about the proper functioning of the laboratory facilities
· Provides basic technical training after installation.
· Provides support to sales and marketing teams in congresses, exhibitions, and workshops
· Optimizes net sales within its territorial scope in cooperation with sales representatives
· Complete and record the installation and maintenance reports.
· Manage the packaging waste generated in the field work in an appropriate way
· Carry out installations and guarantees
· Execute corrective technical actions
· Carry out repair actions and maintenance visits
· Report data regarding the quality situation of the installations from the field of work to the head office
· Maintain the quality of installations & detects errors.
· Keep physicians informed about the proper functioning of the laboratory facilities
· Provides basic technical training after installation.
· Provides support to sales and marketing teams in congresses, exhibitions, and workshops
· Optimizes net sales within its territorial scope in cooperation with sales representatives
· Complete and record the installation and maintenance reports.
· Manage the packaging waste generated in the field work in an appropriate way
Job requirements
· University degree or equivalent in engineering or biosciences.
· Advanced certificate in electronics and/or equivalent industry experience
· Technical knowledge of electronic equipment (preferably IVD)
· Knowledge as a user of PC tools and software applications
· Advanced certificate in electronics and/or equivalent industry experience
· Technical knowledge of electronic equipment (preferably IVD)
· Knowledge as a user of PC tools and software applications
· Languages: fluent Italian and English
General professional experience:
· Knowledge of electronic equipment compliance with SOP's and WI's
· Self-motivation with the ability to work under stressful situations
· Knowledge of electronic equipment compliance with SOP's and WI's
· Self-motivation with the ability to work under stressful situations
Professional experience for the position:
· 3-5 years of experience managing technical teams in the IVD industry including direct customer contact
What's in it for you?
One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:
· Mobile working
· Flexible time and work-life-balance
· Ticket restaurant
· Canteen
· Campus training platform for the growth of your knowledge and skills
And so, we offer the following:
· Mobile working
· Flexible time and work-life-balance
· Ticket restaurant
· Canteen
· Campus training platform for the growth of your knowledge and skills