We're looking for a senior field service engineer for the Liguria and Piedmont regions of Italy to help us boost the company to the next level.
As an expert professional in your area, you ensure assistance aimed at customer satisfaction of all Sysmex products / solutions in the assigned geographic area. Member of the regional technical service team.
Main objective:
Ensure uptime of instrument installed base in its assigned geographic area
Build professional relationship with end-users and laboratory stakeholders
Perform troubleshooting both in person and remotely.
Execute reactive and proactive service activities at customer’s site and/or remotely
Build professional relationship with end-users and laboratory stakeholders
Perform troubleshooting both in person and remotely.
Execute reactive and proactive service activities at customer’s site and/or remotely
Field Service Engineer - North (f/m/x)
Task requested:
- Perform pre-installation visits and planning meeting with customers
- Carry out pre-installation at Sysmex workshop and installations at customer side
- Provides basic technical and maintenance training to end-users
- Carry out repair actions and maintenance visits as per Sysmex procedures
- Plan proactive activities and regular visits to key customers
- Report of field activities and instrument status
- Keep lab directors informed about service deliverables and instrument status
- Organize regular meeting with key end-user to highlight value of service
- Assure that all customer-related records are up-to-date
- Accurately record service activities on Sysmex CRM
- Assure customer satisfaction on all post-sales phases
- Collaborate with commercial functions on new tenders and business opportunities
- Coordinate with other support functions in the field and at national or EMEA level
Job requirements
- University degree or equivalent in engineering
Advanced certificate in electronics and/or equivalent industry experience
Technical knowledge of electronic equipment (preferably IVD)
Knowledge as a user of PC tools and software applications
Languages: fluent Italian and professional English
General professional experience:
- 3/5 years of experience as FSE on medical device industry
- Self-motivation with the ability to work under stressful situations
- Able to proper communicate with end-users
- Previous experience with hematology, urinalysis, and haemostasis instruments is a plus
What's in it for you?
One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:
And so, we offer the following:
- Hibryd working
- Flexible time and work-life-balance
- Ticket restaurant
- Campus training platform for the growth of your knowledge and skills