Are you looking for more than just a job? Then Sysmex is the right place for you.
We are looking for a Customer Service Specialist to provide support for all order management activities including especially instruments and equipment data by close communication with all related departments and customers.
If this appeals to you, come and join us in the position of
Customer Service Specialist
Your responsibilities
- Responsible for all order management activities, particularly related to instruments and equipment, through close communication with relevant departments and customers.
- Ensure timely entry and processing of orders according to shipment schedules.
- Issue proforma invoices for additional orders or customer requirements.
- Handle return order management for instruments in coordination with Sales, Marketing, Technical Service, and Logistics Operations teams.
- Analyze customer complaints and ensure appropriate actions are taken to resolve issues.
- Report and monitor key performance indicators (KPIs) for customer service.
- Manage customer master data.
- Actively participate in improving supply chain processes.
Your profile
- Bachelor's degree in Business, Supply Chain, or Logistics Management preferred but not mandatory.
- Minimum of 3 years of experience in Supply Chain, Customer Service, or related fields.
- Proficiency with ERP modules is mandatory; experience with SAP SD is a plus. Working knowledge of Microsoft-based systems; advanced Excel skills are essential.
- Familiarity with Customer Service and Order Management systems.
- Strong team player with excellent communication, problem-solving, and resolution skills.
- Strong analytical and presentation skills with attention to detail.
- Male candidates should have completed their military service.
We offer
- Private health insurance covers your family to access top-quality healthcare services
- Company-contributed private pension
- Birthday Leave
A family atmosphere as well as innovative working in an international environment. You will join a stable and healthy company, market leader in its field, certified as Great Place to Work.