Account Manager & Product Specialist Finland

As an Account Manager & Product Specialist, you will be a part of the Sysmex Nordic Finland’s Sales team. In your work as an Account Manager & Product Specialist, you are responsible for developing the existing customer group and for creating new sales opportunities. Mainly, you will work with sales to new Sysmex customers and ensure that they are satisfied with our products. Part of the daily work will also be to create new business opportunities.

You are the knowledge base for the products towards your customers and you are responsible for providing them with support and keeping them updated so that they can carry out their daily work and develop optimally with their Sysmex products. You create loyalty and establish Sysmex as a ‘preferred supplier’ in new business areas in accordance with the “Sysmex Way”. 

The person in this role will be responsible for working in collaboration with all the commercial functions of Sysmex, including sales, IT, and marketing to ensure that the value proposition is effectively understood by all stakeholders as well as being effectively communicated to customers. As part of the Finland’s Sales team, you will develop an active collaboration with colleagues in the Nordics, to reach our common goals.

MAIN TASKS

• Support the Finnish Sales organisation with expert knowledge and experience
• Contribute to and support the sales activities in Sysmex Nordic Finland and support the team to attain budgeted sales and profit 
• Support the strategic initiatives that have been decided for the Nordic markets
• Focus on customer needs to provide value to our customers’ laboratory workflow and patient care
• Support and influence alignment, consistency and flexibility in the activities and messages around your product portfolio to maximise growth and secure retention
• Identify the customer's challenges in the business and ensure that they get the best solution
• Be the expert for the market around your product line
• Work with all customer stakeholders (doctors, chemists, biomedical laboratory scientists, hospital IT, medical technical staff) with the goal of providing qualitative and sales-oriented consultation
• Organise and conduct customer trainings, customer events and workshop activities
• Participate in and contribute to tender processes
• Provide application support and guidance for analytical platforms to ensure optimal results together with our other Nordic colleagues
• Actively contribute to a well-functioning collaboration between sales, service and the ICS team focusing on added value for the customer
• Continuously keep your know-how updated
• Maintain our customer database with relevant information

SKILLS AND ABILITIES NEEDED

• Mandatory for this role: Biomedical science background with previous experience of working with hospital laboratory environment and products and applications
• Demonstrable experience of working effectively to support sales / business development teams deliver their performance objectives
• Industry experience from a similar position is an advantage, but not a requirement 
• Communication skills: Communicate with healthcare professionals of all backgrounds and educational levels. Well-developed written and verbal communication skills are must-haves 
• Organisational skills: Comfortable juggling numerous customers and internal stakeholders, on- and off-site meetings, projects, and deadlines
• Demonstrate good technical and logical problem-solving capability, ability to read and understand detailed scientific and technical literature

PERSONAL QUALITIES

• Good collaboration skills, but also the ability to work independently
• Structured and analytical 
• Curious and engaging attitude
• Good communication and negotiation skills
• Open to exciting and unpredictable working days

• Home office and customer sites
• A strong corporate culture with respect and trust as the basis for collaboration and communication
• A challenging and versatile position with many opportunities to make the laboratory even more efficient.
• A chance to be part of a strong global and professional team with local roots in Finland’s and Scandinavian health service and business culture 
• A growing and healthy group of companies that stands for quality and innovation in all areas we engage in
• Attractive compensation package with company car, bonus possibilities, health coverage, independent work style, experienced management, and leadership